This report identifies key demand-side trends in the end-user computing services space, helping enterprises fine-tune their end-user computing transformation strategies. It provides an overview of key trends and enterprise challenges that Avasant sees as important to be highlighted in the end-user computing services space.
End-user computing plays a pivotal role in enterprises, driven by evolving requirements, such as enhancing endpoint security, enabling remote device management, reducing the environmental impact of workplaces, fostering collaboration, and automating administrative tasks. Traditional service-level agreements often fall short of measuring the impact on user experience and business outcomes. Hence, enterprises are increasingly embracing the experience-level agreement (XLA) approach to shift their focus toward aspects such as user experience, proactive solutions, device efficiency, self-service adoption, and precise issue resolution when evaluating end-user computing services. Additionally, end-user computing services empower enterprises to enhance workplace sustainability, improve support services using AI, and enhance user experiences in hybrid and remote work settings through immersive collaboration tools.
The End-user Computing Services 2023 Market Insights™ aids enterprises in identifying important market trends and challenges for any end-user computing project that they take part in.
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
About the report (Page 3)
Executive summary (Pages 4–7)
Demand-side trends (Pages 8–12)
Key contacts (Pages 13)
Read the Research Byte based on this report.
Please refer to Avasant’s End-user Computing Services 2023 RadarView™ for detailed insights on the service providers and supply-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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