This RadarView helps enterprises define their approach to transform their workplace infrastructure by utilizing end-user computing services. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 24 providers offering end-user computing services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.
Why read this RadarView?
End-user computing services enable organizations to integrate end users into a computing environment and provide them with secured access to digital technologies and applications at the desired time and on preferred devices. Service providers assist enterprises with end-to-end device life cycle management, including IT product order fulfillment, installation, migration, warranty support, and decommissioning. They also provide software access administration, application packaging, patching support on enterprise devices and endpoints, and software license management support on enterprise software assets. Service providers streamline the handling of these assets by offering both remote and on-site support and maintenance, ensuring a seamless user experience.
The End-user Computing Services 2023 RadarView™ highlights key supply-side trends in the end-user computing space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting end-user computing services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for managing their end-user computing environment.
This RadarView includes a detailed analysis of the following end-user computing service providers: Accenture, Atos, Birlasoft, Capgemini, Cognizant, Computacenter, Dell Technologies, DXC, Fujitsu, Happiest Minds, HCLTech, HP, Infosys, ITC Infotech, Kyndryl, Mphasis, NTT DATA, Orange Business, Stefanini, TCS, Tech Mahindra, Unisys, Wipro, and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
- Defining end-user computing services
- Avasant recognizes 24 top-tier providers supporting the enterprise adoption of end-user computing services
- Provider comparison
Supply-side trends (Pages 10–14)
- Over one-third of the end-user computing services revenue is contributed by the government and manufacturing sectors
- Service providers focus 35% of their investments on developing proprietary assets to augment end-user computing services
- XLAs drive the adoption of the outcome-based pricing models
- Partner ecosystems play a vital role in enabling end-user computing services
Service provider profiles (Pages 15–63)
- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, Cognizant, Computacenter, Dell Technologies, DXC, Fujitsu, Happiest Minds, HCLTech, HP, Infosys, ITC Infotech, Kyndryl, Mphasis, NTT DATA, Orange Business, Stefanini, TCS, Tech Mahindra, Unisys, Wipro, and Zensar
Appendix (Pages 64–67)
- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Pages 68)
Read the Research Byte based on this report.
Please refer to Avasant’s End-user Computing Services 2023 Market Insights™ for demand-side trends.