This report helps enterprises chart out their action plan for digital transformation by understanding the latest trends in the automation space. It begins with a summary of key facts and trends. We continue with a detailed assessment of 24 leading service providers in the intelligent automation space. Each profile provides an overview of the service provider, their intelligent automation solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partnership ecosystem, and investments and innovation.
AI-based automation has boosted use cases for prediction and recommendation. Also, the enterprise demand for straight-through and touchless processing solutions has accelerated. Enterprises are now industrializing automation by developing a centralized program enabled by hyperautomation. They are embedding cognitive capabilities to handle exceptions and run integrated workflows. This report is designed to help enterprises identify the right service provider for implementing and scaling automation. It assesses the service providers based on their hyperautomation capabilities across the entire automation toolkit, flexibility in the pricing model, efforts to reduce TCO, maturity and scale of operations, and initiatives to increase citizen development and democratize RPA.
This RadarView includes an analysis of the following service providers in intelligent automation space: Accenture, Atos, Capgemini, Coforge, Cognizant, CSS Corp, DXC, EXL, Genpact, HCL, Hexaware, IBM, Infosys, ITC Infotech, LTI, Mindtree, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, UST, Wipro, Zensar.
The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and our ongoing market interactions. The assessment is across the three dimensions of practice maturity, partnership ecosystem, and investments and innovation leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
About the Report (Page 3)
Executive Summary (Pages 4-8):
Lay of the Land (Pages 9-24)
RadarView Overview (pages 25-27)
Intelligent Automation Services 2020-2021 RadarView (pages 28-30)
Service Provider Profiles (Pages 31-80)
Key Contacts (page 81)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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