This RadarView helps enterprises manage multivendor environments through multisourcing service integration (MSI) adoption. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 20 providers offering MSI services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
Multisourcing service integration (MSI) is a critical approach to managing multiple vendors that provide services to enterprises. As businesses increasingly rely on outsourcing IT services, coordinating and integrating them becomes more challenging. Lack of proper coordination and collaboration can result in increased critical incidents, low process visibility, and siloed reporting. MSI provides a framework for managing multiple vendors and integrating their services, leading to improved performance, increased efficiency, and better cost management.
The Multisourcing Service Integration 2022–2023 RadarView highlights key supply-side trends in the MSI space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in adopting MSI. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for MSI.
This RadarView includes a detailed analysis of the following MSI service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–8)
Supply-side trends (Pages 9–13)
Service provider profiles (Pages 14–54)
Appendix (Pages 55–58)
Read the Research Byte based on this report.
Please refer to Avasant’s Multisourcing Service Integration 2022-2023 Market Insights for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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