This RadarView helps enterprises in adopting multisourcing service integration (MSI) to manage IT services across a multisupplier landscape. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 21 providers offering MSI services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.
MSI helps organizations streamline communication and enables cost savings through effective resource utilization and enhanced vendor performance accountability. It allows organizations to focus on core business activities, foster innovation, and navigate the complexities of the digital landscape with confidence and agility. Service providers assist enterprises in managing their multisupplier landscape by offering expertise in core areas of MSI services, such as governance, compliance management, process orchestration, configuration management, vendor management, and service level agreements.
The Multisourcing Service Integration 2023–2024 RadarView™ highlights key supply-side trends in the MSI space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting MSI services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for managing their multivendor IT landscape.
This RadarView includes a detailed analysis of the following MSI service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, DXC Technology, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 4–9)
Supply-side trends (Pages 10–16)
Service provider profiles (Pages 17–59)
Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Deloitte, DXC Technology, Fujitsu, HCLTech, Hexaware, IBM, Infosys, KPMG, LTIMindtree, Microland, Orange Business Services, TCS, Tech Mahindra, Unisys, and Wipro.
Appendix (Pages 60–63)
Key contacts (Page 64)
Read the Research Byte based on this report.
Please refer to Avasant’sMultisourcing Service Integration 2023–2024 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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