Multisourcing Service Integration 2023–2024 Market Insights™

April, 2024


Report Summary

This report identifies key demand-side trends in the multisourcing service integration (MSI) services space, helping enterprises fine-tune their MSI strategies. It provides an overview of key trends and enterprise challenges that Avasant sees as important to be highlighted in the MSI services space. 

Why read this Market Insights?

Managing complex and diversified IT services across multiple suppliers is becoming challenging for enterprises. Multisourcing service integration (MSI) services play a crucial role for organizations to effectively manage and coordinate diverse services, ensure seamless business operations, and enhance agility and service governance while maintaining centralized control and oversight over multiple vendors in the IT landscape.   

The Multisourcing Service Integration 2023–2024 Market Insights™ aids enterprises in identifying important market trends and challenges for any MSI projects they take part in.


The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–7)

    • Defining multisourcing service integration 
    • Key enterprise multisourcing service integration trends shaping the market 
    • Avasant recognizes 21 top-tier providers supporting the enterprise adoption of multisourcing service integration 

Demand-side trends (Pages 8–12)

      • Key drivers influencing the adoption of MSI processes among various enterprises 
      • Almost 50% of the enterprises are interested in leveraging end-to-end MSI capabilities from service providers  
      • Communication, collaboration, and governance are the top challenges enterprises face while implementing MSI services  
      • Enterprises are utilizing generative AI for MSI services, primarily in the areas of service integration, predictive analytics, and incident resolution 

Key contacts (Page 13)

Read the Research Byte based on this report.

Please refer to Avasant’s Multisourcing Service Integration 20232024 RadarView  for detailed insights on the service providers and supply-side trends.