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ERP Adoption Trends and Customer Experience 2021
Enterprise resource planning (ERP) systems have long been one of the most adopted and mature technologies we track, and new investment in ERP systems also remains relatively high. This study helps IT executives understand how aggressively their peers are investing in ERP and the risks and rewards presented by those investments. We report adoption and investment rates by sector and organization size. We also measure customer experience in terms of the success rates for return on investment and total cost of ownership. We identify the functional areas where organizations are planning or considering making new investments in ERP. We also examine where ERP systems are deployed as well as their typical age and length of time between version upgrades. We wrap up with recommendations for improving the ROI of ERP.
Human Capital Management Suites 2020 RadarView™
The Human Capital Management Suite 2020 RadarView™ report addresses the need of enterprises to identify the right solution to enhance their HR function. It also brings out detailed capability and experience analyses of leading vendors to assist enterprises in identifying strategic partners for their HR transformation journeys. The 48-page report also highlights the key adoption and product evolution trends in the HCM suites space and Avasant’s viewpoint on them.
Financial Management Suites 2020 RadarView™
The Financial Management Suites 2020 RadarView™ report addresses the need of finance leaders to identify the right solution to enhance their finance function. It also brings out detailed capability and experience analyses of leading vendors to assist enterprises in identifying strategic partners for their finance transformation journey. The 51-page report also identifies the key global vendors that can help enterprises in the adoption of financial management suite. The report also highlights the key adoption and product evolution trends in the Financial Management suites space and Avasant’s viewpoint on them.
Customer Relationship Management Suites 2020-2021 RadarView™
The Customer Relationship Management Suites 2020-2021 RadarView™ report addresses the need of enterprises to identify the right solution to enhance their CRM function. It also brings out detailed capability and experience analyses of leading vendors to assist enterprises in identifying strategic partners for their CRM transformation journeys. The 47-page report also highlights the key adoption and product evolution trends in the CRM suites space and Avasant’s viewpoint on them.
Drawing the Line Between Cloud ERP and Hosted ERP
Traditional ERP vendors are responding to the threat of cloud ERP by offering hosted deployment options for their on-premises systems. How does hosted ERP differ from cloud ERP, and how can a buyer choose between them? This Research Byte is a summary of our full report, The Differences Between Cloud and Hosted ERP and Why They Matter.
Digital Transformation Takes Flight in the Aerospace Industry
Robust data sharing in the aviation industry is vital if it is to continue raising the level of safety. A partnership between Rolls Royce and IFS, a global ERP and asset-management systems provider, is a step in the right direction.
IFS and Acumatica Moving in Together in the ERP Space
When does the relationship between two tech vendors look like a merger but is not actually a merger? For all intents and purposes, that’s exactly what just happened with two players in the enterprise resource planning (ERP) industry, Acumatica and IFS. The move has prompted many questions, which company executives attempted to answer at a recent analyst event.
Getting ERP Users to Upgrade—Cloud vs. Traditional Systems
One of the great challenges facing traditional ERP vendors is getting customers to keep up with the latest version. Cloud ERP systems are supposed to solve this problem, by making the vendor responsible for upgrades and keeping all customers on a single version. However, sometimes, even SaaS providers need to make changes that are so significant and potentially disruptive that customers resist the change. This Research Byte describes how one such cloud ERP provider is meeting this challenge.
ERP Not a Dead Horse–Just Beat Harder
Once again, ERP ranks dead last in both ROI and total cost of ownership. Not surprisingly, it also ranks near the bottom in customer satisfaction. Nonetheless, ERP is a core foundational system for nearly all businesses, so business and IT leaders will simply have to redouble their efforts to ensure success. This Research Byte provides a look at the risk/reward profile for ERP in the context of our full study, Technology Trends 2019.
Surfboard Maker, Dog Equipment Company Ride the Cloud ERP Wave
Cloud ERP vendor Acumatica has in the past year grown from 4,000 to 5,200 customers, including Ray Allen Manufacturing and Firewire Surfboards. The two small companies have many of the same growing pains. At Acumatica’s recent customer conference, we learned why they chose to implement Acumatica Cloud ERP.
ERP Consolidation Accelerates as Sage Pays Big for Intacct
Consolidation in the enterprise resource planning (ERP) market continues apace with Sage Group announcing that it has agreed to buy 19-year-old cloud ERP vendor Intacct for about $850 million. The deal, if finalized, will shift the landscape once again in the ERP market.
ERP Vendors Tackle New Revenue Recognition Rules
In the cloud economy, revenue recognition presents a complex problem for global, multi-entity companies, and the standards for “rev rec” are in the midst of their biggest change in a decade. This Research Byte looks at how ERP vendors are responding to the challenge.
ERP Support Staffing Ratios 2016
In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. The higher the ratio, the more productive the support personnel appear to be, all other things being equal. We assess this ratio by size of installation, sector, maturity of installation, and upgrade frequency. We then compare ratios for Oracle E-Business and SAP ERP systems with the composite ratio for all other systems. Finally, we provide recommendations on optimizing staffing levels. (16 pp., 6 fig.) [Research Byte]
Which Comes First: New Processes or New System?
When implementing new enterprise systems, business process improvement is an important element in ensuring success. But what should come first? Should you redesign business processes and select the system to fit, or should you select the new system and redesign the business processes to fit the system? This Research Byte provides expert advice on how to approach this common dilemma.
Oracle v. Rimini Street Verdict Clarifies Ground Rules for Third-Party Maintenance
Earlier this month, the jury reached its verdict in the Oracle v. Rimini Street lawsuit, a closely-watched case involving third-party maintenance (3PM) in the enterprise software industry. Assuming the jury’s verdict stands up against potential appeals, the case sets an important precedent for how 3PM providers should operate to ensure they are not violating the intellectual property rights of the software owners. We expect customer use of third-party maintenance will increase as a result of this verdict.