Adoption and Economic Characteristics of Handheld Email Devices

July, 2006


The use of handheld wireless devices, such as the BlackBerry and Treo, continues to grow at a brisk pace in all industry sectors. This article examines the factors driving their popularity, their current rate of adoption, and the ROI and TCO experiences of companies that have deployed them. Finally, we identify areas of concern when deploying handheld wireless devices and suggest principles to keep in mind to ensure maximum benefits and minimize security risks in their use. (6 pp., 6 figs.)
[Executive Summary]