The recent frenzy of interest in generative AI has changed the perception of artificial intelligence (AI). Once locked inside other processes, AI was often forgotten, as it powered everything from Internet of Things (IoT) devices, automation, and security. But generative AI shined a light on AI, not as an embedded technology, but as a driver of efficiency and creativity. (19 pp., 9 fig.)
AI Adoption Trends and Customer Experience 2023
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