This RadarView™ helps airlines and airport enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 26 providers offering digital services in the airline and airport industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing.
Airlines and airport enterprises are collectively advancing toward AI-driven, digitally integrated operations to improve efficiency, revenue, and passenger experience. They are deploying agentic AI to automate complex workflows, including flight rerouting, crew optimization, real-time offer generation, and airport coordination. To support seamless and contactless travel while meeting regulatory mandates from the International Civil Aviation Organization and the International Air Transport Association, they are adopting interoperable biometric identity systems that enable a frictionless end-to-end journey. At the same time, airlines are shifting to AI-powered dynamic pricing and modern retailing models to optimize ancillary revenues and transition loyalty programs toward spend-based structures. Strengthened cybersecurity measures, such as zero-trust architectures and advanced SOC capabilities, are being implemented to protect critical aviation systems. Additionally, organizations are leveraging AR/VR, digital twins, and generative AI copilots to accelerate workforce training, enhance safety, and address talent shortages.
The Airlines and Airports Digital Services 2026 RadarView™ highlights key supply-side trends in the airline and airport space and Avasant’s viewpoint on them. It aids companies in this industry in identifying top providers to assist them in the digital transformation of their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the airline and airport industry.
This RadarView includes a detailed analysis of the following service providers: Accelya Group, Accenture, Amadeus, Atos, Capgemini, Coforge, Cognizant, DXC Technology, HCLTech, Hexaware, IBM, IGT Solutions, Infosys, Kyndryl, LTM, Mphasis, NTT DATA, Sabre Corporation, SITA, Softtek, Sutherland, TCS, Tech Mahindra, Travelport, Virtusa, and Wipro.
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the two dimensions of practice maturity and future-proofing, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5–13)
Supply-side trends (Pages 14–16)
Service provider profiles (Pages 17–85)
Appendix (Pages 86–89)
Key contacts (Page 90)
Read the Research Byte based on this report. Please refer to Avasant’s Airlines and Airports Digital Services 2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
Login to get free content each month and build your personal library at Avasant.com
This report is part of the Avasant Premium Research Subscription.
To gain access to this report, click the button below and an Account Executive will contact you within one business day.
Register or sign in to explore Avasant Research.
Open access is available to qualified buyer organizations. Register Now!
