Application Development Outsourcing Trends and Customer Experience 2014

February, 2014


The frequency of application development outsourcing has leveled off after a post-recession rise, and the customer experience remains poor. In light of current trends, this study is designed to help IT executives compare their application development outsourcing strategy with other IT organizations. The study uses three metrics to measure outsourcing activity: it determines how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 fig.)
[Research Byte]