AR/VR/XR Services 2022 RadarView™

May, 2022


Report Summary

This RadarView will help organizations understand the evolution of augmented reality (AR), virtual reality (VR), and extended reality (XR) technologies and the critical role that service providers play in this ecosystem. It covers key trends shaping the market and top bets made by AR/VR/XR service providers.

The report features detailed RadarView profiles of 14 service providers, along with their solutions, offerings, and experience in assisting companies in their AR/VR/XR transformation journeys. It also demonstrates how enterprise adoption of AR/VR/XR is increasing with the goal of augmenting employee and customer experience. Each profile provides an overview of the service provider, its products and modules, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovation.

Why read this RadarView?

AR/VR/XR are still relatively niche technologies that have not yet been adopted at scale. However, businesses are realizing the tremendous opportunities they can unlock and the competitive advantage they can gain with AR/VR/XR. Enterprises are also accelerating the hyperconvergence of AR/VR/XR with the Internet of Things (IoT) and digital twins to augment data visualizations. Nevertheless, high device and implementation costs remain prime hurdles for enterprise digital transformation engagements. These trends, and others, are covered in our AR/VR/XR Services 2022 RadarView.

The report highlights key market trends in the AR/VR/XR space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in implementing AR/VR/XR. It also offers an analysis of each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners for AR/VR/XR.

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Featured providers

This RadarView includes a detailed analysis of the following AR/VR/XR service providers: Accenture, Capgemini, DXC, HARMAN, HCL, IBM, Infosys, Mindtree, Sapizon, ScienceSoft, TCS, Tech Mahindra, Virtusa, and Wipro.


The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.

Our evaluation is based on primary input from the service providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that brought the most value to the market over the last 12 months.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–9)

    • Key enterprise AR/VR/XR trends shaping the market
    • The road ahead for enterprises
    • RadarView assessment

Lay of the land (pages 10–24)

    • Manufacturing sector is accelerating the adoption of AR/VR/XR to achieve their goal of Industry 4.0
    • AR/VR is changing the way enterprises consume services and augmenting workplace transformation led by the pandemic
    • Convergence of AR/VR/XR with digital technologies such as IoT and digital twins is augmenting cognition, security, experience, and performance
    • Enterprises that have not yet adopted AR/VR will be leapfrogging their way to the metaverse as business applications expand

RadarView overview (Pages 25–30)

    • Assessing service providers
    • Research methodology and coverage
    • Reading the RadarView

Service provider profiles (Pages 31–59)

    • Detailed profiles providing a 360-degree view of the following service providers: Accenture, Capgemini, DXC, HARMAN, HCL, IBM, Infosys, Mindtree, Sapizon, ScienceSoft, TCS, Tech Mahindra, Virtusa, and Wipro

Key contacts in Avasant (Page 60)

Read the Research Byte based on this report.