This Competency Spotlight Paper examines the evolving role of Global Competency Centers (GCCs) as enterprises increasingly position them as hubs for innovation and transformation. It highlights the limitations of traditional GCC models in meeting current business requirements and discusses emerging approaches, including LTM’s GCC-as-a-Service construct, as part of a broader shift toward more flexible and integrated operating models. 

It provides an independent perspective on the changing GCC landscape and the implications for operating models. As GCCs take on a more strategic role, enterprises are encountering challenges with traditional approaches that are often fragmented, linear, and less suited to dynamic scaling and continuous transformation. 

Within this context, the paper examines LTM’s GCC-as-a-Service offering and outlines how it reflects a broader shift toward integrated, modular GCC models. From an Avasant perspective, LTM’s approach illustrates how providers are attempting to combine life cycle ownership with flexible, consumption-based structures to better align with evolving enterprise needs. 

Overall, the paper situates GCC-as-a-Service within the broader market transition toward more adaptive competency models, highlighting LTM’s construct as one example of how the industry is responding to enterprise priorities around agility, time-to-value, and continuous optimization, rather than positioning it as a prescriptive solution.