Retail & CPG Digital Services 2020-2021 RadarView™

August, 2020


Report Summary

Scope of the Report

The report covers global Retail & CPG industry, the ecosystem participants and their interplay, key industry challenges, and technology landscape.
Avasant evaluated 30 retail and CPG service providers using a rigorous methodology against the key dimensions of Practice Maturity, Partnership Ecosystem, and Investments and Innovation. The report recognizes 20 that generated the greatest value over the past 12 months.

Why read this RadarView?

The pandemic has transformed the Retail & Consumer Packaged Goods (CPG) industry. Buying behavior has shifted due to growing concerns over economic stability, changing lifestyles, and health. Companies focused on essential items are thriving. The rest are fighting for survival. In this changing landscape, digital adoption offers agility and resilience, and unlocks growth opportunities.

Avasant’s ongoing interactions with industry leaders indicate that enterprises must expedite their digital transformation journey to stay ahead of the competition. The key challenge, however, is finding the right strategic balance between business growth and cost containment.

The Retail & CPG Digital Services 2020-2021 RadarView™ report zeroes in on key action items to navigate ongoing headwinds to gain competitive advantage. It identifies key global service providers and systems integrators to assist enterprises in business transformation.


Moneyshot RetailCPG 1030x687 - Retail & CPG Digital Services 2020-2021 RadarView™

Featured Providers

Accenture, Atos, Capgemini, CGI, Cognizant, DXC, Genpact, HCL, IBM, Infosys, LTI, Mindtree, NTT DATA, Softtek, Sutherland, TCS, Tech Mahindra, UST Global, Unisys, Wipro.


The industry insights and recommendations are based on Avasant’s ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers’ practice leads, subject matter experts and fellows within Avasant, learnings from consulting engagements, and round the year tracking of this space by Avasant analysts.
Evaluation of service providers is based on primary inputs from providers, focused briefings, their public disclosures, Avasant’s ongoing market interactions, and validations from enterprises (clients). The assessment is carried through a rigorous methodology across key dimensions of Practice Maturity, Investments and Innovation, and Ecosystem Development to finally recognize the service providers that brought the most value to the market over the last 12 months.

Click here to access the Research Byte based on this report.