This RadarView™ helps banking enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 28 providers offering digital services in the banking industry. Each profile gives an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
Banks are focused on improving their brand loyalty by offering enriched customer engagement through hyper-personalized services. They are working toward modernizing their legacy core banking infrastructure and adopting cloud environments to achieve greater flexibility, improved integration with newer technologies, innovate effectively, and launch new products faster. Banks are navigating increased regulations and financial scrutiny post-2023 Silicon Valley Bank crisis by leveraging advanced analytics and AI-powered risk management and regulatory data reporting solutions. They are continuously boosting their cybersecurity posture to deal with increased vulnerabilities and prioritizing ESG goals to promote green financing and financial inclusivity.
The Banking Digital Services 2024 RadarView™ highlights key supply-side trends in the banking space and Avasant’s viewpoint on them. It aids banking companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the banking industry.
Featured providers
This RadarView™ includes a detailed analysis of the following service providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, DXC Technology, EXL, FIS Global, Genpact, GFT, HCLTech, Hexaware, Hitachi Digital Services, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, Persistent Systems, TCS, Tech Mahindra, Unisys, UST, Virtusa, Wipro, and Zensar.
Methodology
Our evaluation of service providers is based on primary inputs from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–10)
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- Defining banking digital services scope
- Avasant recognizes 28 top-tier providers supporting the banking industry in digital transformation
- Provider comparison
Supply-side trends (Pages 11–14)
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- Service providers are using emerging technologies and AI-driven solutions to enable digital transformation in the banking industry.
Service provider profiles (Pages 15–99)
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- Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Coforge, Cognizant, DXC Technology, EXL, FIS Global, Genpact, GFT, HCLTech, Hexaware, Hitachi Digital Services, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, Persistent Systems, TCS, Tech Mahindra, Unisys, UST, Virtusa, Wipro, and Zensar.
Appendix (Pages 100–103)
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- RadarView™ assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 104)
Read the Research Byte based on this report.
Please refer to Avasant’s Banking Digital Services 2024 Market Insights™ for demand-side trends.