This RadarView™ aims to assist banking enterprises in developing a robust strategy by providing insights into industry trends, best practices, and digital transformation. It begins with an overview of the key trends shaping the market’s supply side, followed by an in-depth assessment of 30 providers offering digital banking services. Each provider profile includes an overview of its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing, spanning investments and innovation and partner ecosystem.
Banking enterprises are reimagining customer engagement for digitally native consumers, shifting to digital‑first models across the banking life cycle. They are deploying Gen AI and agentic AI across core value streams—from credit memo generation and loan origination to intelligent KYC/AML workflows and real‑time fraud detection. In parallel, banks are investing in real‑time payments enablement and composable orchestration platforms. They are modernizing legacy cores through cloud‑native side‑core and dual‑core architectures. Additionally, banks are embedding compliance‑by‑design into digital platforms, leveraging AI‑driven regulatory intelligence and automated transaction monitoring to strengthen operational resilience.
The Banking Digital Services 2026 RadarView™ highlights key supply-side trends in the banking space and Avasant’s viewpoint on them. It helps banking companies identify top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the banking industry.
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Birlasoft, Capgemini, Coforge, Cognizant, DXC, EXL, Finastra, FIS Global, Genpact, GFT, HCLTech, Happiest Minds, Hitachi Digital Services, IBM, Infinite Computer Solutions, Infosys, Intellect Design, LTM, Mastek, Mphasis, Persistent Systems, TCS, Tech Mahindra, Temenos, UST, Virtusa, Wipro, and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the two dimensions of practice maturity and future-proofing, including investments and innovation and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5–14)
Supply-side trends (Pages 15–20)
Service provider profiles (Pages 21–105)
Appendix (Pages 106–109)
Key contacts (Page 110)
Read the Research Byte based on this report. Please refer to Avasant’s Banking Digital Services 2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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