This report identifies key demand-side trends in the banking process transformation space that can help enterprises revamp their banking outsourcing operations. It also describes enterprise challenges in the banking process transformation space based on Avasant’s assessment.
Why read this Market Insights?
The banking sector is navigating a period of transformation, driven by tightening regulatory scrutiny, rising customer expectations, and the growing adoption of digital currencies. As traditional revenue streams face pressure, banks are prioritizing digital innovation to unlock new value, focusing on embedded finance, real-time payments, and open banking initiatives. In this landscape, understanding how banks are rebalancing their technology portfolios and strategic partnerships is essential to staying competitive.
The Banking Process Transformation 2025 Market Insights™ provides a view into important market trends and developments to help build a granular understanding of the banking process transformation ecosystem.
Methodology
The market insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant fellows, analyst insights derived from primary and secondary research, and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7):
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- Definition and scope of banking process transformation
- Key enterprise trends shaping banking process transformation
- Avasant recognizes 23 top-tier service providers for banking process transformation services
Demand-side trends (Pages 8–12)
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- Increasing regulatory burden is pushing for enhancing process efficiencies through automation.
- Narrowing net margins have driven cost pressures and are driving reassessment of expenditure.
- Rising delinquency rates are leading to digital self-service journeys and hyper-personalization.
- Banks are addressing legacy system limitations and evolving customer expectations by leveraging partnerships.
Key contacts (Page 13)
Read the Research Byte based on this report. Please refer to Avasant’s Banking Process Transformation 2025 RadarView™ for detailed insights on service providers and supply-side trends.