This RadarView™ provides a holistic view of the leading service providers offering content trust and safety business process transformation services. It begins by summarizing key trends shaping the market’s supply side and continues with a detailed assessment of 24 service providers. Each profile presents an overview of the service provider, its key IP assets, a list of clients and partnerships, and brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing.
The content trust and safety industry is evolving rapidly, driven by regulatory acceleration and the need for resilient content operations. Service providers are increasingly leveraging generative AI, autonomous agents, and LLMs to automate compliance, stress-test systems, and refine risk detection. At the same time, there is a stronger focus on proactive safety and moderator wellness, with providers shifting from volume-based models to risk-driven precision to ensure consistent and transparent enforcement.
The Content Trust and Safety Business Process Transformation 2025–2026 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in content trust and safety business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their content trust and safety processes.
This RadarView includes a detailed analysis of the following content trust and safety business process transformation service providers: Accenture, Active Fence, Alorica, Appen, Besedo, Cognizant, Concentrix, Connectys, Firstsource, Foundever, Genpact, Global Logic, Infosys, Modsquad, Sutherland, TaskUs, TDCX, Tech Mahindra, Teleperformance, Telus Digital, TTEC, WebPurify, Wipro, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the two dimensions of practice maturity and future-proofing, leading to our recognition of service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3)
Executive summary (Pages 5–12)
Supply-side trends (Pages 13–17)
Service provider profiles (Pages 18–61)
Appendix (Pages 62–65)
Key contacts (Page 66)
Read the Research Byte based on this report. Please refer to Avasant’s Content Trust and Safety Business Process Transformation 2025-2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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