This RadarView™ aims to help enterprises understand the current state of conversational AI and identify opportunities for leveraging this technology to streamline their business workflows. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 11 providers offering conversational AI platforms to enterprises. Each profile gives an overview of the platform provider, its key IP and assets, and a list of major clients and partnerships, along with brief client case studies. Each profile concludes with an analyst’s insights on the provider’s product maturity, enterprise adaptability, and future readiness.
Why read this RadarView?
Over the past year, conversational AI platforms have significantly advanced due to generative AI, focusing on better natural language understanding, intuitive query handling, and knowledge segregation. The primary use case for these chatbots is knowledge search and Q&A. There is a growing demand for integrating generative AI capabilities into these platforms out of the box, facilitating personalized and context-aware bot generation for various applications. This helps enterprises expedite time-to-market, reduce costs, and create customized bots.
The Conversational AI Platforms 2024 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top platform providers to assist them in their business transformation journeys. It also analyzes each platform provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners to implement AI.
Featured providers
This RadarView includes an analysis of 8×8, Avaamo, AWS, DRUD, IBM, Kore.ai, NICE, Sinch, Uniphore, Verint Systems, and Yellow.ai.
Methodology
The insights and analysis presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.
Our evaluation of vendors is based on public disclosures, case studies, product sheets, executive interviews, and our ongoing market interactions. We assess the providers’ conversational AI platform implementation capabilities across enterprises, leading to our recognition of the vendors that have brought the most value to the market.
Table of contents
About the report (Page 3)
Executive summary (Pages 4-9)
-
- Definition and scope of Conversational AI platforms
- Avasant recognizes 11 top-tier providers supporting the enterprise adoption of Conversational AI platforms
- Provider comparison
Lay of the land (Pages 10-12)
-
- Businesses are progressively adopting conversational AI solutions powered by generative AI for various operational needs
- Knowledge search and Q&A emerge as the predominant use cases for enterprises leveraging generative AI
Platform provider profiles (Pages 13-24)
-
- Detailed profiles for 8×8, Avaamo, AWS, DRUD, IBM, Kore.ai, NICE, Sinch, Uniphore, Verint Systems, and Yellow.ai
Appendix (Pages 25-28)
-
- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 30)
Read the Research Byte based on this report.