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Fig2 CRMtechtrends2019 rb 600x400 - CRM Adoption Trends and Customer Experience 2019

CRM Adoption Trends and Customer Experience 2019

November, 2019

$295.00

CRM systems have become one of the most widely adopted categories of enterprise applications, and investment continues to grow. This report provides an overview of key concepts and vendors in the CRM space. We also examine CRM adoption and investment trends, providing data on how many organizations have the technology in place, how many are in the process of implementing it, and how many are expanding implementations. We then look at the return on investment experience, total cost of ownership experience, and which type of applications are the most popular. We conclude with recommendations to ensure CRM implementation success and widespread adoption. (17 pp., 9 fig.)

[Research Byte]

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DISCLAIMER:

Avasant's research and other publications are based on information from the best available sources and Avasant's independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.

 

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