Data Center Outsourcing Trends and Customer Experience 2014

January, 2014


Data center outsourcing remained relatively stable during the recession, but now appears to be rising. As business growth resumes, IT organizations face decisions as to how best to support that increased growth, including whether to upgrade infrastructure, turn to hosting service providers, or move some computing resources into the cloud. In this study, we examine data center outsourcing trends to provide IT executives with insight into how broadly their peers are undertaking data center outsourcing as a strategy. We also examine the success rates for reducing cost and improving service through outsourcing this critical function. Finally, we show how these trends differ by organization size and sector. (18 pp., 8 figs.)
[Research Byte]