Database Administration Outsourcing Trends and Customer Experience 2018

January, 2018


Database administration (DBA) outsourcing often leads to satisfied customers who save money. But compared to other outsourcing categories, it is not a widely embraced strategy. To help IT executives understand their options, this study examines adoption trends in DBA outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for customer cost and service experience. Finally, we show how these trends differ by organization size and sector. (17 pp., 8 fig.)
[Research Byte]