Desktop Support Staffing Ratios 2016

November, 2016


As a percentage of the IT staff, desktop support has dropped during the past two years. This study explores the reasons for the decline and provides benchmarks on typical desktop support staffing. We use two metrics for benchmarking: desktop support staff as a percentage of the IT staff and PCs per desktop support staff member. We also assess these ratios by organization size and sector. We conclude with strategies for improving the efficiency of the desktop support staff. (21 pp., 9 fig.)
[Research Byte]