Desktop Support Staffing Ratios April 2015

April, 2015


This study provides benchmarks on typical desktop support staffing. We use two metrics to benchmark desktop support staffing: desktop support staff as a percentage of the IT staff and PCs per desktop support staff member. We also assess these ratios by organization size and sector. In addition, we provide benchmarks for the combined desktop support and help desk functions. We conclude with strategies for improving the efficiency of the desktop support staff. (17 pp., 7 figs.)
[Research Byte]