Major Levers of Digital Transformation at Utilities include:
Customer Experience- Utilities are becoming customer-centric by actively engaging with customers on an individualized basis with increased emphasis on personalized and tailored marketing, communication, and product and service packages.
Infrastructure Transformation- As distributed generation starts to take prominence, Utilities are turning into ‘Smart Integrators’ by playing an enabling role as infrastructure builders, operators, and service providers.
Back Office Process Transformation- How well Utilities meet customer expectations depends on processes beyond the contact center; most back offices aren’t designed for streamlined operations; digital transformation enables Utilities turn this complexity in to opportunity for competitive advantage.
Operations and Production Optimization- Integrated digital solutions across production and operations lifecycles drive significant savings in operations of Utilities, including supporting higher capacity with existing assets.
Emerging Technologies Innovation- Advanced technologies like analytics and mobility progressively and proactively act on real-time information about customers and operational systems for improved efficiency resulting in higher customer satisfaction.
Alternative Energy- As distributed generation starts to take prominence, Utilities are turning into ‘Smart Integrators’ by playing an enabling role as infrastructure builders, operators, and service providers.