This report provides enterprises with a comprehensive view of service providers in the process transformation landscape. It begins with a summary of key enterprise and outsourcing trends and identifies the right service providers companies can use to reshape their horizontal process transformation services. We continue with a detailed assessment of 13 providers with exceptional breadth and depth of services, positioning them as Digital Masters in facilitating client process transformation. Each profile provides an overview of the service provider, its key IPs and assets, a list of representative clients and partnerships, and brief case studies.
Why read this RadarView?
This report provides enterprises facing the challenges of a rapidly evolving economic landscape with a comprehensive analysis of cost optimization strategies and digital transformation initiatives. It offers insights into how businesses can reallocate resources to foster innovation while maintaining cost efficiency. The report showcases how Digital Masters are leveraging digital technology to address enterprise challenges, with a focus on generative AI as a key investment area for service providers. It also presents a forward-looking view of the role of service providers in expanding nearshore capabilities and investing in AI and analytics-driven solutions.
The Digital Masters Process Transformation 2024 RadarView™ aids companies in identifying top service providers to transform their business processes. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for their process transformation.
Featured providers
This RadarView includes a detailed analysis of the following service providers offering process transformation services: Accenture, Capgemini, Cognizant, Conduent, EXL, Genpact, HCLTech, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of business process transformation practice maturity, business process transformation execution, and business process transformation future centricity, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the Digital Masters Process Transformation 2024 RadarView (Page 3)
Executive summary (Pages 4–8)
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- Definition and scope
- Avasant recognizes 13 Digital Masters helping enterprises with process transformation
- Provider comparison
Business forecast for Digital Masters process transformation (Pages 9–14)
Service provider profiles (Pages 15–41)
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- Detailed profiles for Accenture, Capgemini, Cognizant, Conduent, EXL, Genpact, HCLTech, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS.
Appendix (Pages 42–47)
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- Explanation of dimensions assessed
- Research methodology and coverage
- RadarView qualification assessment methodology
- Interpretation of classification
Key contacts (Page 48)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Masters Process Transformation 2024 Market Insights™ for detailed insights on demand-side trends.