This report provides enterprises with a comprehensive view of service providers in the process transformation landscape. It begins with a summary of key enterprise and outsourcing trends and identifies the right service providers that companies can use to reshape their horizontal process transformation services. We continue with a detailed assessment of 13 providers with exceptional breadth and depth of services, positioning them as Digital Masters in facilitating client process transformation. Each profile provides an overview of the service provider, its key IPs and assets, a list of representative clients and partnerships, and brief case studies.
Why read this RadarView?
This report provides enterprises facing challenges due to economic uncertainty and an evolving regulatory landscape with a comprehensive analysis of operation optimization strategies and digital transformation initiatives. It offers insights into how businesses can forge strategic partnerships to foster innovation and growth. The report showcases how Digital Masters are forging value-driven partnerships and focusing on industry-specific solutions to address enterprise challenges. It also presents a forward-looking view of the role of service providers in expanding delivery capabilities and investing in agentic AI solutions.
The Digital Masters Process Transformation 2025 RadarView™ aids companies in identifying top service providers to transform their business processes. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for their process transformation.
Featured providers
This RadarView includes a detailed analysis of the following service providers offering process transformation services: Accenture, Capgemini, Cognizant, EXL, Genpact, HCLTech, IBM, Infosys, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of business process transformation practice maturity, business process transformation execution, and business process transformation future centricity, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the Digital Masters Process Transformation 2024 RadarView (Page 3)
Executive summary (Pages 4–8)
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- Digital Masters have become critical for enterprises as they tackle economic challenges and prepare to embrace the next phase of technological evolution
- Avasant recognizes 13 Digital Masters helping enterprises with process transformation
- Provider comparison
Business forecast for Digital Masters process transformation (Pages 9–14)
Service provider profiles (Pages 15–41)
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- Detailed profiles for Accenture, Capgemini, Cognizant, EXL, Genpact, HCLTech, IBM, Infosys, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS.
Appendix (Pages 42–47)
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- Explanation of dimensions assessed
- Research methodology and coverage
- RadarView qualification assessment methodology
- Interpretation of classification
Key contacts (Page 48)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Masters Process Transformation 2025 Market Insights™ for detailed insights on demand-side trends.