Digital Workplace Services 2021 RadarView™

September, 2021


Report Summary

The report helps enterprises identify key service providers to implement and manage digital workplace services. It begins with a summary of key trends that are shaping the digital workplace space. We continue with a detailed assessment of 29 providers offering digital workplace services. Each profile provides an overview of the service provider, their key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, partner ecosystem, and investments and innovations.

Why read this RadarView? 

Post-pandemic, a transition is taking place from a fully remote to a more flexible hybrid-working model. While keeping employee experience (EX) at the center of workplace transformation strategies, enterprises are focusing on enabling a hybrid workplace to enhance employee engagement and productivity. As companies evaluate different hybrid-working models, they need to collaborate with service providers to enable end-to-end workplace transformation through the implementation of digital workplace services.

The Digital Workplace Services 2021 RadarView™ highlights the key market trends in the digital workplace space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in workplace transformation by implementing digital workplace services. It also offers an analysis of each service provider’s capabilities in technology and delivery support, thus enabling organizations to identify the right strategic partners for their workplace transformation.


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Featured providers

This RadarView includes a detailed analysis of the following digital workplace services providers: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, CompuCom, Computacenter, DXC, Fujitsu, GAVS, Happiest Minds, HCL, IBM, Infosys, ITC Infotech, LTI, Microland, Mindtree, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar.


The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partnership ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.

Table of contents

About the report (Page 3)

Executive summary (Pages 5–8)

    • Key enterprise digital workplace services trends shaping the market
    • Digital workplace adoption: the path forward
    • Avasant recognizes 29 top-tier digital workplace services providers

Lay of the land (pages 9-21)

    • Hybrid work models will be the new norm post-pandemic
    • Key hybrid-work models
    • Digital workplace services driving business outcomes for organizations
    • Industry trends of adoption of digital workplace services
    • Adoption of employee experience platforms to drive employee engagement and productivity
    • Service providers integrating experience elements into their offerings
    • Transaction- and outcome-based pricing models continue to rise

The path forward (Pages 22–29)

    • Assess current digital workplace maturity
    • Address evolving employee expectations and behaviors
    • Consider security a key priority while transition to a distributed working environment

RadarView assessment (Pages 30–35)

    • Methodology and coverage
    • Interpretation of classification
    • RadarView assessment

Service provider profiles (Pages 36–94)

    • Detailed service provider profiles providing a 360-degree view for Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, CompuCom, Computacenter, DXC, Fujitsu, GAVS, Happiest Minds, HCL, IBM, Infosys, ITC Infotech, LTI, Microland, Mindtree, Mphasis, NTT DATA, Orange Business Services, Stefanini, TCS, Tech Mahindra, Unisys, UST, Wipro, and Zensar.

Authors (Page 96)

Read the Research Byte based on this report.