This RadarView™ helps enterprises define their approach to modernizing workplace infrastructure by utilizing digital workplace services (DWS). It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 29 providers offering end-to-end DWS capabilities services. Each profile presents an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing, including the partner ecosystem and its investments and innovations.
Digital workplace services are evolving as enterprise demand, provider investments, and commercial models shift toward more intelligent and outcome-oriented workplace delivery. Retail and CPG and government account for 25% of service provider revenue, driven by frontline enablement, store modernization, AI-powered support, hybrid work requirements, and public sector digitization. Providers are directing 30% of planned investments toward practice growth, with a focus on AI-led workplace solutions, Future of Work innovation hubs, strategy and advisory services, workplace CoEs, and regional delivery expansion. At the same time, output/transaction-based and fixed/project-based pricing account for 51% of engagements, as enterprises balance demand-linked workplace operations with cost certainty for structured transformation programs.
Innovation across the digital workplace value chain is increasingly concentrated in three areas: agentic workplace operations, experience intelligence and governance, and self-healing workplace services. Providers are embedding AI and automation into workplace workflows through agentic service orchestration, using experience analytics and XLA frameworks to measure and govern employee experience, and applying predictive operations and auto-remediation capabilities to proactively address workplace issues before they affect users. Together, these innovations are reshaping workplace delivery models, moving services from reactive support toward more autonomous, experience-led, and outcome-oriented operations.
The Digital Workplace Services 2026 RadarView™ highlights key supply-side trends in the enterprise workplace and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in adopting digital workplace services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for modernizing their workplace.
This RadarView includes a detailed analysis of the following digital workplace service providers: Accenture, Atos, Birlasoft, Capgemini, Cisco, Cognizant, Compucom, Computacenter, DXC Technology, Fujitsu, Genpact, Google, HCLTech, Infosys, ITC Infotech, Kyndryl, LTM, Microsoft, Microland, Movate, NTT DATA, Orange Business, TCS, Tech Mahindra, Unisys, UST, Wipro, Yash technologies and Zensar.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the two dimensions of practice maturity and future-proofing, including the partner ecosystem and its investments and innovations, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Page 3–5)
Executive summary (Pages 6–12)
Supply-side trends (Pages 13–17)
Service provider profiles (Pages 18–73)
Appendix (Pages 74–77)
Key contacts (Page 78)
Read the Research Byte based on this report. Please refer to Avasant’s Digital Workplace Services 2026 Market Insights™ for demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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