Disaster Recovery Outsourcing Trends and Customer Experience 2015

February, 2015


Disaster recovery outsourcing is a strategic consideration for all organizations. This study reports the percentage of organizations outsourcing disaster recovery capabilities (frequency), the scope of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present data on the cost and service experiences of IT organizations that outsource disaster recovery, and we identify the business sectors most likely to outsource their disaster recovery operations. (17 pp., 8 fig.)
[Research Byte]