Enterprises face ongoing challenges from rising protectionism and geopolitical tensions, prompting them to adopt digital resilience strategies using AI, cloud, and blockchain for supply chain management. IT infrastructure readiness is being reassessed, highlighted by incidents like the CrowdStrike outage, leading to a diversified, multilayered approach to security solutions and incident response. The demand for hyperconverged digital technologies is growing, particularly in healthcare, finance, and retail, to enhance digital transformation. AI capabilities are increasingly integrated across industries, driving operational efficiency and digital transformation through tailored solutions, data analytics, and IoT.
Both demand-side and supply-side trends are covered in our Digital Masters: Digital Technology Transformation 2024 Market Insights™, and our Digital Masters: Digital Technology Transformation 2024 RadarView™ provides crucial business forecasts for each of the Digital Masters.
This report is the culmination of a rigorous, year-long research initiative wherein we assessed over 65 global technology service providers across three dimensions:
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- Current capabilities in eight technology prerequisites (artificial intelligence, intelligent automation, blockchain, cybersecurity, data analytics, hybrid enterprise cloud, Internet of Things, and advanced networks)
- The ability to converge multiple technologies for business benefits
- The future centricity of the provider’s business and technology vision
Through a detailed assessment, we recognized 15 providers whose breadth and depth of capabilities allow them to fully support their clients’ digital transformation efforts.
The RadarView recognizes service providers in four categories:
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- Leaders: Accenture, HCLTech, Infosys, TCS, and Wipro
- Innovators: Capgemini, Cognizant, IBM, and Tech Mahindra
- Disruptors: LTIMindtree, NTT DATA, and UST
- Challengers: Birlasoft, DXC, and Zensar
The following figure from the full report illustrates these categories:
“Enterprises are converging digital technologies to create seamless, data-driven ecosystems that boost innovation and efficiency,” said Akshay Khanna, managing partner at Avasant. “This fusion accelerates transformation, ensuring businesses stay competitive while achieving sustained growth and resilience in a rapidly evolving digital era driven by AI.”
The full report provides several findings and recommendations, including the following:
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- Global economic growth is expected to stabilize at 3.2%, but protectionism and geopolitical tensions threaten further trade disruptions, delaying the global trade rebound.
- Enterprises are accelerating investments in diverse digital technologies such as IoT, AI, cybersecurity, and advanced networks to enhance productivity, operational efficiency, and new revenue streams.
- Recent incidents like the CrowdStrike-related outage have highlighted the need for robust IT infrastructure, diversified vendor ecosystems, and rigorous risk management strategies.
- Service providers are introducing proprietary platforms like cloud migration accelerators, IT service management, AI and automation solutions, and IoT data analytics platforms to drive enterprise transformation and improve productivity.
“As global tensions and economic uncertainties intensify, enterprises are increasingly relying on AI, cloud, and blockchain technologies to build digital resilience,” said Anupam Govil, managing partner at Avasant. “The demand for hyperconverged and AI-driven solutions is growing, enabling organizations to streamline operations and stay competitive.”
The Digital Masters: Digital Technology Transformation 2024 RadarView™ also features detailed profiles of the top 15 service providers, including their solutions, offerings, and experience assisting enterprises in their digital transformation journeys.
This Research Byte is a brief overview of the Digital Masters: Digital Technology Transformation 2024 Market Insights™ and Digital Masters: Digital Technology Transformation 2024 RadarView™. (click for pricing.)