Avasant Digital Forum: Enabling Business Transformation through Digital Customer Journeys

November, 2021

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Enabling Business Transformation through Digital Customer Journeys

The post COVID economy is forcing companies to rapidly adapt to changes in customer expectations. Business Agility has become a key factor for a company’s success in this fast-moving economy. Harnessing data for actionable insights through AI and analytics can help companies improve on the customer experience. But how do you implement end-to-end digital transformation to improve customer engagement? This Digital Forum featured industry executives who have successfully embarked on enterprise-wide transformation programs touching areas from E-commerce to supply chain. Business and technology executives will gained essential insights into:

  • CX strategy and Data driven insights as part of digital transformation
  • How companies are pivoting from B2B to B2C and Direct to Consumer
  • How enterprises overcome the challenges in the digital transformation journey
  • Identifying the right technology and service partners for business transformation