This report identifies key demand-side trends in the end-user computing services space, helping enterprises fine-tune their end-user computing transformation strategies. It provides an overview of key trends and enterprise challenges that Avasant sees as important to be highlighted in the end-user computing services space.
Why read this Market Insights?
Enterprises focus on improving user experience and productivity by leveraging emerging technologies such as AI and analytics across various applications. They use generative AI to enhance communication, boost productivity with AI-powered PCs, strengthen endpoint security, and deploy chatbots for efficient support. They are moving away from the service-level agreement (SLA)-based pricing model to the experience-level agreement (XLA)-based pricing model, which focuses on user experience and outcomes rather than solely on technical performance.
The End-user Computing Services 2024–2025 Market Insights™ aids enterprises in identifying important market trends and insights in end-user computing services.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with platform vendors, subject matter experts, and Avasant Fellows, and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
Defining end-user computing services
Key enterprise trends shaping the market
Avasant recognizes 25 top-tier providers offering end-user computing services
Demand-side trends (Pages 8–12)
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- Enterprises are moving away from on-premises VDI to cloud workspaces for scalability and flexibility.
- Around 50% of revenue comes from BFSI, retail and CPG, and manufacturing industries.
- Enterprises are shifting from service-level indicators to experience-level indicators to link user experience with business outcomes.
- Enterprises are leveraging generative AI to enhance user experience and productivity.
Key contacts (Page 13)
Read the Research Byte based on this report. Please refer to Avasant’s End-user Computing Services 2024–2025 RadarView™ for detailed insights on the platform vendors and supply-side trends.