End-User Computing Services 2025–2026 Market Insights™

January, 2026

This report identifies key demand-side trends in the end-user computing (EUC) services space, helping enterprises fine-tune their EUC environment modernization strategies. It provides an overview of key trends and a forward-looking perspective that Avasant considers important to highlight in this space.

Why read this Market Insights?

This report explores how enterprises are transforming their EUC environments through cloud PCs, unified platforms, zero-touch device onboarding, and autonomous, AI-led support models. It highlights how organizations are modernizing device and application delivery, streamlining endpoint operations, and strengthening operational resilience, achieving productivity gains, reduced downtime, and measurable efficiency improvements. Additionally, it explores how enterprises are consolidating end-user support operations through proactive monitoring, intelligent automation, and self-healing capabilities.

The End-User Computing Services 2025–2026 Market Insights™ aids enterprises in identifying important market trends and challenges for EUC modernization initiatives.

Methodology

The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.

Table of contents

About the report (Pages 3–5)

    • About the End-User Computing Services 2025–2026 Market Insights report
    • Key reports of Avasant’s EUC services research
    • Defining end-user computing services

Executive summary (Pages 6–8)

    • Key EUC services trends shaping the market
    • In this report’s companion study, End-User Computing Services 2025–2026 RadarView, 29 service providers were recognized

State of the market (Pages 9–13)

    • Enterprises are graduating toward autonomous AI-led service desk models, enabling 30% lower costs and 40% faster issue resolution
    • Enterprises are adopting zero-touch device onboarding for quicker Day 1 setups, reduced IT workload, and 90% faster onboarding
    • Enterprises are shifting from fragmented endpoint tools to unified experience layers to improve productivity and operational efficiency
    • Cloud PCs are shifting EUC from device-centric management to service-based delivery models

Future outlook (Pages 14–15)

    • Enterprises are modernizing EUC with AI-driven operations, identity-first security, and cloud-native, experience-led architectures

Key contacts (Page 16)


Read the Research Byte based on this report. Please refer to Avasant’s End-User Computing Services 2025–2026 RadarView™ for detailed insights on the service providers and supply-side trends.

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DISCLAIMER:

Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.

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