ERP Support Staffing Ratios 2011

November, 2011


ERP systems can be major investments requiring substantial effort for implementation. Yet many organizations do not realize that the total cost of ownership of an ERP system is composed largely of ongoing support. While initial license fees and consulting services required to implement the system are one-time investments, the cost of support personnel recurs year after year. This study presents the number of ERP users per ERP support staff member by size of installation, software vendor, and age of installation. It also assesses factors that impact the productivity of ERP support staff and makes recommendations for optimizing ERP support staffing. (15 pp., 5 figs.)
[Research Byte]