ERP Support Staffing Ratios 2017

May, 2017


Optimizing ERP support is essential for managing the overall level of IT staffing. In this study, we analyze ERP support requirements by means of a simple ratio: the number of ERP users per ERP support staff member. We assess this ratio by size of installation, sector, maturity of installation, and upgrade frequency. We then compare ratios specifically for SAP, Oracle E-Business Suite, Oracle J.D. Edwards, Microsoft, and Infor. Finally, we provide recommendations for optimizing ERP staffing levels. (16 pp., 6 fig.)
[Research Byte]