For many IT organizations, enterprise resource planning (ERP) systems are at the center of the application portfolio. In this report, we analyze ERP support requirements in several ways. First, we look at the ERP support staffing ratio, which is the number of ERP users divided by the number of ERP support personnel. We then assess this ratio by the size of the ERP installation. We also examine the data to determine the ratios by vendor. We examine the ratio by sector, age of installation, years since last upgrade, extent of modification, and type of deployment (on-premises, cloud, or hosted) as well. Finally, we provide recommendations on optimizing ERP staffing levels. (20 pp., 10 fig.)
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