European IT Spending and Staffing Benchmarks 2021/2022: Chapter 7: Retail

September, 2021


Chapter 7 provides benchmarks for retailers. This sector includes retailers of clothing, hardware, furniture, sports equipment, groceries, pharmaceuticals, dietary supplements and health products, and general merchandise. They include department stores, furniture stores, pharmacies, sporting goods stores, and specialty retailers, both online and brick-and-mortar. We also include hospitality and consumer services in this sector. The 33 respondents in the sample range in size from €100 million to €27 billion in annual revenue. (36 pp., 19 fig.)
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