Choosing and implementing a Configuration Management Database (CMDB) is often one of the earliest projects in an ITIL program. However, many implementations fail, because they are not clear on the needed functionality or they try to do too much before delivering business value. This report identifies the major types of CMDB applications and analyzes why a federated approach to CMDB is recommended. It also suggests an implementation approach for delivering maximum value. Finally, we provide recommendations concerning the staffing levels required for ongoing support of CMDB data management. (3 pp., 1 fig.)
Federated Approach to Configuration Management Database Yields Quickest Benefits
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