Chapter 5B offers an in-depth analysis of demographics, spending, staffing, and innovation metrics for high-tech Global Competency Centers (GCCs). The industry is characterized by engineering-intensive centers across software, semiconductor, hardware, and platform businesses, with mandates spanning IT, digital, engineering research and development (ER&D), business process outsourcing (BPO), and shared services, alongside growing end-to-end ownership of product modules, platforms, and release cycles. The survey sample includes 23 respondents from the high-tech industry, spanning centers of varying age, scale, and functional breadth.
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