Amid economic diversification through digital transformation, enterprises in the GCC region are facing the challenges of managing profitability while catering to the fierce digital talent crunch. The region is bridging the digital skills gap by training local talent and attracting foreign talent with visa schemes and easing labor laws. Enhanced focus on augmenting citizen experience, innovation through AI adoption, improved cyber posture, and a sustainable future is pushing regional authorities and firms to collaborate with leading service providers to develop digital solutions and optimize costs.
Both demand-side and supply-side trends are covered in our Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™ and Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™, respectively. These reports present a comprehensive study of digital service providers in the GCC region, including top trends, analysis, and recommendations. It takes a close look at the leaders, innovators, disruptors, and challengers in this market.
We evaluated 37 service providers across three dimensions: practice maturity, investments and innovation, and ecosystem development. Of the 37 providers, we recognized 22 that brought the most value to the market during the past 12 months.
The reports recognize service providers across four categories:
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- Leaders: Accenture, Capgemini, HCLTech, IBM, TCS, Tech Mahindra, and Wipro
- Innovators: Cognizant, Infosys, LTIMindtree, and e& enterprise
- Disruptors: Atos, DXC, GBM, Intertec Systems, solutions by stc, and Virtusa
- Challengers: Coforge, Emitac Enterprise Solutions, ITC Infotech, Mphasis, and YASH Technologies
Figure 1 below from the full report illustrates these categories:
“The GCC region is at a momentous cusp of change and transformation,” said Srinivas Krishna, Avasant partner. “Pragmatic government policies and initiatives coupled with innovative adoption and deployment of digital technology across the region are at the vanguard of this change. These make this region the hub of transformation creating the potential for the emergence of a future economic powerhouse in the near future.”
The reports provide several findings, including the following:
- GCC region is future-proofing digital talent through AI, cloud, and IoT programs. Governments and local businesses are working together to close the digital divide by providing training to citizens and leveraging foreign talent through visa programs, as well as attracting entrepreneurs by easing labor laws.
- Enterprises are embracing AI, automation, and cloud to elevate the citizen experience. Geopolitical and business environments are pushing regional authorities and firms to mitigate costs while optimizing citizen services, launching smart solutions, and redesigning web pages.
- A visionary approach and AI are forging a path for innovation in the GCC region. With the GCC region becoming an innovation bridge for the world, local businesses are introducing AI-powered pedestrian crossing systems, utilizing large language models and chatbots, and setting up AI ethics centers.
- GCC countries are using AI/ML and cybersecurity to fortify their digital defenses. Regional cybersecurity strategies are pushing enterprises to step up their cybersecurity efforts through in-house or local and global partnerships.
- GCC nations are investing in AI and automation to build a sustainable future. Enterprises and local authorities are collaborating with partners to establish green cities, launch autonomous vehicles, and offer green mobility solutions to reduce carbon emissions.
“Service providers are striving to align with the region’s localization goals,” said Vishal Garg, lead analyst at Avasant. “They are developing local talent pools and utilizing AI, cloud, and automation to assist regional businesses in elevating the customer experience, safeguarding their critical data, and achieving sustainability agendas.”
The RadarView also features detailed profiles of 22 service providers, along with their solutions, offerings, and experience in assisting GCC region-based enterprises in their digital transformation journeys.
This Research Byte is a brief overview of the Gulf Cooperation Council (GCC) Region Digital Services 2024 Market Insights™ and Gulf Cooperation Council (GCC) Region Digital Services 2024 RadarView™. (click for pricing).