This RadarView helps enterprises identify key service providers to digitally transform their human resources (HR) function. It begins with a summary of key trends that are shaping the HR outsourcing space. We continue with a detailed assessment of 16 providers offering services in the HR business process transformation market. Each profile provides an overview of the service provider, its key IP assets for hire-to-retire processes, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovations.
Why read this RadarView?
Enterprises are increasingly looking to partner with HR service providers to meet evolving employee expectations and effectively manage their talent requirements. COVID-19 has further accelerated the evolution of HR functions as employees are seeking flexibility in HR operations such as remote working and flexible benefits and learning opportunities. The adoption of HCM platforms is at the core of HR transformation as enterprises are increasingly looking to enable digital and touchless HR operations on the move. This has expanded the service provider role in platform implementation, migration, and integration deals.
The Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™ highlights the key enterprises and service provider trends in the HR space and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in the digital transformation of hire-to-retire operations. It also offers an analysis of each service provider’s capabilities in technology and delivery expertise, thus enabling organizations to identify the right strategic partners for HR transformation.
This RadarView includes a detailed analysis of the following HR service providers: Accenture, ADP, Alight, Capgemini, Capita, CGI, Conduent, IBM, Infosys, Neeyamo, Safeguard Global, SD Worx, TCS, Wipro, WNS, and Zalaris.
The industry insights and recommendations are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; along with lessons learned from consulting engagements.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and our ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the last 12 months.
Table of contents
About the report (page 3)
Executive summary (pages 6-9):
- Key HR outsourcing trends shaping the market
- Service providers future road map
- Avasant Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™
Nature of the hire-to-retire outsourcing market (pages 10-12)
Global hire-to-retire business process transformation enterprise trends (pages 13-23):
- Growing HR outsourcing adoption
- Industry-wise demand for HR outsourcing
- Digital HR transformation and platform adoption
- Global HR processes and compliance
- Managing blue and white-collared workforce
- COVID-19 impact
Global hire-to-retire business process transformation service provider trends (pages 24-28):
- Service providers expanding regional expertise
- Partnerships with HR services and technology players
- Strengthening platform-specific capabilities
- Investing in proprietary solutions for blue and white-collared workforce
RadarView overview (pages 29-31):
- Assessment dimensions
- Research methodology and coverage
Global Hire-to-Retire Business Process Transformation 2021-22 RadarView (pages 32-34):
- Reading the RadarView
- RadarView assessment
Service provider profiles (pages 35-67):
- Detailed profiles for Accenture, ADP, Alight, Capgemini, Capita, CGI, Conduent, IBM, Infosys, Neeyamo, Safeguard Global, SD Worx, TCS, Wipro, WNS, and Zalaris.
Read the Research Byte based on this report.