Healthcare Digital Services 2019-2020 RadarView™

November, 2019


Report Summary

Scope of the Report

The report covers the global healthcare industry, the ecosystem participants and their interplay, key challenges, technology landscape with particular emphasis on digital levers, regulatory developments, patient-related trends, M&A and partnerships, critical case studies, and outsourcing engagements.

It also provides a fact-based detailed assessment of leading 22 service providers enabling digital transformation for healthcare payors and providers. The profiles for each of these 22 providers capture their practice (or business unit) overview, industry-specific solutions and offerings, key clients, partnerships, capabilities across the value chain, case studies, and analyst insights on their practice maturity, investments & innovations, and partner ecosystem, thus providing a 360-degree view of service providers.

Why read this RadarView™ ?

The healthcare industry is evolving to become more customer/patient-centric. With the shift to value-based care model and consumerism gaining momentum, there is a growing penetration of digitally-enabled low-cost care delivery models for enhancing the patients’ experiences. To stay abreast of the changing landscape, the stakeholders must expedite digital adoption to align with the emerging industry trends. Avasant’s ongoing interactions with industry leaders indicate that the right combination of digital and business levers can speed up market penetration. Enterprises need to prioritize their investments to achieve the desired business outcomes and partner with service providers that can accelerate their digital transformation journey.
The report also highlights the key trends in the market and Avasant’s view on the road ahead for healthcare companies over the next three years. It provides information to assist enterprises in charting out their action plan and identifies key global service providers and system integrators that can expedite their transformation.

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Featured Providers

Accenture, Atos, Capgemini, CGI, Cognizant, DXC, EXL Services, Genpact, HCL, Hexaware, IBM, Infinite Computer Solutions, Infosys, Mphasis, NTT DATA, Sutherland, TCS, Tech Mahindra, Unisys, UST Global, Wipro, and WNS.


The industry insights and recommendations are based on Avasant’s ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers’ practice leads, subject matter experts and fellows within Avasant, learnings from consulting engagements, and round the year tracking of this space by Avasant analysts.

Evaluation of service providers is based on primary inputs from providers, focussed briefings, their public disclosures, Avasant’s ongoing market interactions, and validations from enterprises (clients). The assessment is carried through a rigorous methodology across key dimensions of Practice Maturity, Partner Ecosystem, and Investments and Innovation to finally recognize the service providers that brought the most value to the market over the last 12 months.

Click here to access the Research Byte based on this report.