Healthcare Moving Slowly on Internet Applications for Utilization Management

September, 2002


In a national study of utilization management (UM) and other medical management practices, American Accreditation HealthCare Commission (URAC) found that less than 40% of survey respondents currently use the Internet for pre-certification of clinical procedures. However, UM leaders expect to move rapidly towards electronic capability, with a full 94% indicating that customers want more electronic transactions.