This RadarView™ aims to help healthcare payor enterprises craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 22 providers offering digital services in the healthcare payor industry. Each profile provides an overview of the service provider, its industry-specific solutions, a list of representative clients and partnerships, and brief client case studies. Each profile concludes with analyst insights into the provider’s practice maturity, investments and innovation, and partner ecosystem.
Why read this RadarView?
Healthcare payors are rapidly accelerating digital transformation in response to rising costs, regulatory pressures, talent shortage, and the industry’s shift toward value-based care. Central to this transformation is the adoption of AI, automation, and advanced analytics, which streamline administrative workflows, reduce operational costs, and enhance organizational agility. To meet growing interoperability mandates, payors are implementing API-driven architectures and adopting Fast Healthcare Interoperability Resources (FHIR) standards. These efforts are supported by advanced data integration platforms that ensure secure, seamless access to health data across systems. Digital tools are also improving member engagement through AI-powered chatbots, mobile apps, and unified digital portals that deliver personalized experiences and real-time support. Internally, these technologies enable workforce upskilling and foster collaboration, contributing to a more agile, future-ready organization. Meanwhile, collaboration with providers is deepening through the co-design of alternative payment models that align incentives, improve care outcomes, and share financial risk. Together, these digital strategies position payors to thrive in a more connected, value-driven healthcare ecosystem.
The Healthcare Payor Digital Services 2025 RadarView™ highlights key supply-side trends in the healthcare payor industry and Avasant’s viewpoint. It aids companies in identifying top service providers to assist them in the digital transformation of their offerings for this sector. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to identify the right strategic partners.
Featured providers
This RadarView includes a detailed analysis of the following service providers: Accenture, Atos, Capgemini, Cognizant, DXC Technology, Exela Technologies, Genpact, HCLTech, Hexaware, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, NTT DATA, Optum, Persistent Systems, TCS, Tech Mahindra, UST, Virtusa, and Wipro.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, partner ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Scope of coverage
- Avasant recognizes 22 top-tier providers supporting the healthcare payor industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–12)
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- Service providers are using emerging technologies to enable digital transformation across the healthcare payor landscape.
Service provider profiles (Pages 13–79)
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- Detailed profiles for Accenture, Capgemini, Cognizant, DXC, Eviden, Exela Technologies, Genpact, HCLTech, Hexaware, IBM, Infinite Computer Solutions, Infosys, LTIMindtree, Mphasis, NTT DATA, Optum, Persistent Systems, TCS, Tech Mahindra,UST, Virtusa, and Wipro.
Appendix (Pages 80–83)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 84)
Read the Research Byte based on this report. Please refer to Avasant’s Healthcare Payor Digital Services 2025 Market Insights™ for demand-side trends.