Help Desk Staffing Ratios 2023

January, 2023


The help desk plays an important role in the delivery of IT services to the business. However, in 2022, help desk staffing declined to a level not seen since prior to the pandemic. Businesses are adapting to new working models, which may be one factor impacting this staffing ratio. The Research Byte summarizes our full report on help desk staffing ratios. (26 pp., 12 figs.)
[Research Byte]