Chapter 13 provides comprehensive human resources (HR) process metrics benchmarks for the professional and technical services sector (excluding IT). This sector encompasses organizations such as consulting firms, engineering practices, scientific research entities, legal service providers, architectural companies, accounting and audit firms, marketing agencies, and other professional services enterprises. The 14 respondents in this sector vary significantly in size, ranging from companies with annual revenue of over $640 million to those with annual revenue of more than $24 billion.
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