This report identifies key demand-side trends in the intelligent automation (IA) services space, helping enterprises fine-tune their IA operations. It provides an overview of key observations and business challenges that Avasant considers important to highlight in the IA space.
Why read this Market Insights?
Despite the intelligent automation (IA) services maturity, enterprise investment in advanced technologies such as AI, NLP, and generative AI continues to reshape this space. Leading sectors such as manufacturing, retail and CPG, and healthcare and life sciences lead in IA adoption to analyze unstructured data, optimize operations, and enhance customer experiences. The rise of Gen AI has amplified AI integration throughout the automation value chain, particularly in process mapping, AIOps, knowledge management, and back-office automation.
The Intelligent Automation Services 2023–2024 Market Insights™ aids organizations in identifying important market trends and expectations for any IA projects they engage in.
Methodology
The industry insights presented in this report are based on our ongoing interactions with enterprise CXOs and other key executives; targeted discussions with service providers, subject matter experts, and Avasant Fellows; analyst insights from primary and secondary research; and lessons learned from consulting engagements.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–7)
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- Definition and scope of intelligent automation services
- Key enterprise IA services trends shaping the market
- Avasant recognizes 25 top-tier providers supporting the enterprise adoption of intelligent automation
Demand-side trends (Pages 8–13)
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- More than 85% of enterprises plan to increase investment in intelligent automation over the next 12–18 months
- Manufacturing, retail and CPG, and healthcare and life sciences are at the forefront of IA services adoption
- Intelligent automation has become an integral part of digital transformation contracts, leading to a decline in standalone projects
- Enterprises are increasingly establishing citizen developer programs to expand automation efforts across the organization
- The entire automation value chain is experiencing significant enhancements through Gen AI
Key contacts (Page 14)
Read the Research Byte based on this report.
Please refer to Avasant’s Intelligent Automation Services 2023–2024 RadarView™ for detailed insights on the service providers and supply-side trends.
