This report identifies key demand-side trends in the intelligent automation services space, helping enterprises fine-tune their intelligent automation operations. It provides an overview of key observations and business challenges that Avasant considers important to highlight in the intelligent automation space.

Why read this Market Insights?

Advancements in agentic AI are redefining the intelligent automation landscape, enabling autonomous processes with minimal human touchpoints. Enterprises are increasingly demanding outcome-driven intelligent automation initiatives that go beyond task-level efficiency to deliver measurable business impact. In response, service providers are developing frameworks and platforms that support the seamless orchestration of RPA bots, AI agents, and humans across end-to-end workflows. This shift is accelerating the adoption of intelligent automation programs across enterprises. The Intelligent Automation Services 2025–2026 Market Insights™ aids enterprises in identifying important market trends and expectations for any intelligent automation projects they may engage in.

Methodology

The industry insights and recommendations presented are based on our ongoing interactions with enterprise CXOs and other key executives, targeted discussions with service providers, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.

Table of contents

About the report (Pages 3–5)

• • About the Intelligent Automation Services 2025–2026 Market Insights report
  • Key reports of Avasant’s intelligent automation services research
  • Defining intelligent automation

Executive summary (Pages 6–8)

• • Key enterprise intelligent automation trends shaping the market
  • In this report’s companion study, Intelligent Automation Services 2025–2026 RadarView, the following service providers were recognized.

State of the market (Pages 9–15)

• • Enterprises are transitioning from standalone technology implementations to outcome-driven intelligent automation.
  • Telecom, media and entertainment, healthcare and life sciences, and financial services lead the adoption of intelligent automation services.
  • Agentic AI is driving last-mile automation, reducing human intervention by up to 90% and operational costs by 70%–80% across industries.
  • The true competitive edge lies in orchestrating RPA, AI agents, and humans seamlessly to enable end-to-end automation beyond isolated productivity gains.
  • Enterprises are embracing multi-agent ecosystems to drive cross-application intelligence, strengthen governance, and eliminate vendor lock-in.
  • Enterprise investments in intelligent automation continue to grow, as evidenced by a 15% increase in the establishment of automation CoEs.

Future outlook (Pages 16–17)

• • Enterprises will embrace agentic automation architectures that continuously learn, govern, and optimize business operations autonomously.

Key contacts (Page 18)

Read the Research Byte based on this report.  Please refer to Avasant’s Intelligent Automation Services 2025–2026 RadarView™ for detailed insights on the service providers and supply-side trends.