Advancements in AI and generative AI (Gen AI) technologies such as synchronous AI agents, copilots, and autonomous visual reasoning tools, like Anthropic’s computer use, are revolutionizing the automation landscape. Enterprises are increasingly focusing on automating complex use cases that traditionally required intensive human intervention, including customer experience management, sales lead qualification, and real-time decision-making tasks. This shift has prompted organizations to elevate their investments in automation, prioritizing the development of truly touchless workflows capable of handling intricate processes. By leveraging these advanced AI capabilities, enterprises can achieve seamless integration, scalability, and higher operational efficiency.
Both demand-side and supply-side trends are covered in Avasant’s Intelligent Automation Services 2024–2025 Market Insights™ and Intelligent Automation Services 2024–2025 RadarView™, respectively. These reports present a comprehensive study of intelligent automation service providers and closely examine the market leaders, innovators, disruptors, and challengers.
Avasant evaluated 34 service providers across three dimensions: practice maturity, partner ecosystem, and investments and innovation. Of the 34 providers, we recognized 24 that brought the most value to the market during the past 12 months.
The report recognizes service providers in four categories:
Figure 1 below from the full report illustrates these categories.
“The recent emergence of synchronous AI agents is a game-changer, empowering enterprises to automate highly complex processes,” said Anupam Govil, Managing Partner at Avasant. “This marks the dawn of an era where businesses will prioritize creating truly touchless automation workflows enabling the long-aspired dream of straight-through processing.”
The reports provide several findings, including the following:
“The integration of Gen AI is driving down automation project costs through advanced workflow optimization,” said Chandrika Dutt, associate research director at Avasant. “The next phase of automation will transcend efficiency, empowering systems to be adaptive, predictive, and self-optimizing, unlocking transformative potential for enterprises.”
The Intelligent Automation Services 2024–2025 RadarView™ also features detailed profiles of 24 service providers, along with their solutions, offerings, and experience in assisting enterprises in their intelligent automation journeys.
This Research Byte is a brief overview of Avasant’s Intelligent Automation Services 2024–2025 Market Insights™ and Intelligent Automation Services 2024–2025 RadarView™ (click for pricing)
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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